Effective Date: April 28, 2025
ClariTru ("we," "our," or "us") is committed to protecting the privacy and security of our clients and visitors. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you use our services, platform, or communicate with us. It also informs you of your rights under relevant privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Note for California Residents: We do not actively market or target California residents. However, in the event that a California resident accesses our website or services, we provide this Privacy Policy in accordance with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Note for EU/EEA Residents: We do not actively market or target individuals in the European Union or European Economic Area. However, should an EU/EEA resident engage with our website or services, we provide this notice to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).
1. Information We Collect
Business Information: Medical practice name, business address, and staff contact details.
Personal Information: Name, email address, phone number, and payment details.
Technical and Usage Data: IP address, browser type, login data, device identifiers, cookie data, communication history, and platform interactions.
Communication Preferences: Your consent for SMS, email, and other communications.
2. How We Collect Information
We collect personal information through:
Forms you complete on our website or platform
Cookies and tracking technologies (see Section 5)
Direct communications with our team
Use of our platform or services
3. Why We Collect Your Information
We use your information to:
Set up and manage your ClariTru Medical Business Suite account
Process payments and billing
Communicate with you about support, updates, or service changes
Improve functionality, security, and performance of our platform
Comply with legal and regulatory requirements
Deliver relevant marketing (with your consent)
4. Sharing Your Information
We do not sell our personal information.
We may share your data with:
Authorized service providers (e.g., payment processors, CRM and hosting platforms)
Advertising platforms to create custom or lookalike audiences (only where legally allowed and minimally)
Regulatory authorities, if legally required
All third parties are required to maintain appropriate data protection standards.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Personalize content and ads
Analyze site usage
Improve user experience
You can manage your cookie preferences using your browser settings or through our cookie banner. Tracking scripts are disabled until consent is given.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
7. Data Security
We use administrative, technical, and physical safeguards to protect your information, including encryption, secure data centers, and role-based access controls.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Your Rights Under State Privacy Laws
You may have rights under laws like the CCPA and CPRA, including the right to:
Know what personal data we collect
Access and receive a copy of your data
Correct inaccurate data
Delete personal data
Opt out of the sale or sharing of personal data
Limit use of sensitive personal data
10. How to Exercise Your Rights
To submit a request, you may:
Use our Data Rights Request Form (linked on our website)
Email us at: [email protected]
Call us at: +1 (251) 428-3182
We may request verification of your identity before fulfilling your request.
11. “Do Not Sell or Share My Personal Information”
You can opt out of the sale or sharing of your personal data at any time. To do so, visit our "Do Not Sell or Share My Personal Information" page and submit your request.
12. Accessibility
We use a third-party accessibility tool, the UserWay Accessibility Widget, to enhance user experience for individuals with disabilities. This tool does not collect or store any personal information, in accordance with [UserWay's Privacy Policy](https://userway.org/privacy/). No data is transmitted to UserWay that could identify a user unless the user explicitly interacts with the widget.
13. Legal Basis for Processing (EU/EEA Users)
If you are located in the European Union or European Economic Area, we process your personal data based on your consent, contractual necessity, compliance with legal obligations, or legitimate interests.
14. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the revised effective date. If material changes are made, we may also notify you via email or platform notice.
15. Contact Us
If you have questions or concerns about this Privacy Policy, contact us:
Email: [email protected]
Phone: +1 (251) 428-3182